Shipping & Returns
I Love SurprisesAs this is a special promotion please allow a maximum of 14 days for the books to arrive.
Orders received by 09th February, 2019 will arrive between the 10th and 13th February.
Please obtain a Returns Merchandise Authorisation code (RMA code) and a returns form by emailing within 14 days of receiving your books. This RMA code must be included on your returns form. Please return your box/es and the Returns Form within 14 days of e-mailing us. We will give you a refund within 14 days of us receiving the items; please note that shipping fees and the original handling fee of £4 will not be refunded. All costs incurred in the returning of the box will be at the customer's expense.
ReturnsA Box of Stories, Codex Solutions Ltd, Unit 17, Young’s Industrial Estate, Stanbridge Road Leighton Buzzard Beds LU7 4QB
All items must be returned in an unused (re-saleable) condition, with the returns form and original packaging. All un-damaged, un-used returned products will be credited to the original credit card used for purchase.
We strongly recommend you obtain a free 'certificate of posting' from the post office, or use a trackable shipping service, as we cannot accept responsibility for any parcels lost in transit.
In the event that your product is faulty, please follow the general returns procedure and define the item as faulty. Products returned to us due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us. Goods are deemed faulty, if they are received damaged, or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear will not be considered faulty and will be returned to you with no refunds issued. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that it can only be replaced for the same product, subject to availability, if the same product is not available, or an alternative can’t be agreed you are entitled to a full refund.
Order Cancellation / Distance Selling Regulations
Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 (DSR) you are entitled to cancel your order for any item(s) purchased from A Box of Stories for a full refund within 7 days of receipt of the items. This does not apply to items that cannot be returned because they have been spoiled / are not fit for resale. Order cancellations made under the Regulations must be made in writing - quoting your name, address and order number - within 7 days of delivery of your item(s) by email to firstname.lastname@example.org.
Upon receipt of your notice to cancel the contract, A Box of Stories will send you a Return Merchandise Authorisation code (RMA code). This code must be input on the Returns Form and this form must be included in with the returned items.Once you have cancelled your order, the goods should be returned to the address as detailed on the Returns Form, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us; we therefore recommend that you send via a secure delivery method and retain proof of postage. We will give you a refund within 14 days of us receiving the items; please note that shipping fees and the original handling fee of £4 will not be refunded. All costs incurred in the returning of the box will be at the customer's expense.
This policy does not affect your statutory rights.