Shipping & Returns
We currently use Royal Mail services to deliver your box. Once your box is dispatched, we will email you the tracking number, giving you the ability to either check online, or via your mobile, to see when your item has been delivered.
Missed Delivery & Non Collection
If you’re not at home, the service provider ‘Royal Mail’ will attempt to deliver your item to your neighbour and leave a card. If it can’t be delivered to them, they will leave a card with details of collection from their Customer Service Point.
If they can’t redeliver your item, or you don’t collect it, they will hold onto your box at the Customer Service Point for 18 days. After this time, they’ll return it to our warehouse. You will then need to contact us and pay the same postage charge, as originally paid, to get it redelivered to you. Hopefully it won’t come to that, as you will want to be using your goods by then!
* Royal Mail usually takes an extra day for Scotland, Northern Ireland and Wales.
All items must be returned in an unused (re-saleable) condition, with the returns form and original packaging. All un-damaged, unused returned products will be credited to the original credit card used for purchase.
We strongly recommend you obtain a free 'certificate of posting' from the post office, or use a trackable shipping service, as we cannot accept responsibility for any parcels lost in transit.
Please obtain a Returns Merchandise Authorisation code (RMA code) and returns form by emailing firstname.lastname@example.org, within 14 days of receiving your goods. This RMA code must be included on your returns form. Please return your box/es and the Returns Form within 14 days of emailing us. We will then refund you within 14 days of receiving the items; please note that the original shipping & handling fees (please see below) will not be refunded. All costs incurred in the return of the box will be at the customer's expense.
A Box of Stories, 27 Finsbury Circus, EC2M 7AB.
In the event that your product is faulty, please follow the general returns procedure and define the item as faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that it can only be replaced for the same product, subject to availability. If the same product is not available, or an alternative can’t be agreed, you are entitled to a full refund. Goods are deemed faulty, if they are received damaged, or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear will not be considered faulty and will be returned to you with no refunds issued.
Order Cancellation / Distance Selling Regulations
Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 (DSR) you are entitled to cancel your order for any item(s) purchased from A Box of Stories for a full refund within 7 days of receipt of the items. This does not apply to items that cannot be returned because they have been spoiled / are not fit for resale. Order cancellations made under the Regulations must be made in writing - quoting your name, address and order number - within 7 days of delivery of your item(s) by email to email@example.com.
Upon receipt of your notice to cancel the contract, A Box of Stories will send you a Return Merchandise Authorisation code (RMA code). This code must be input on the Returns Form and this form must be included in with the returned items. Once you have cancelled your order, the goods should be returned to the address as detailed on the Returns Form, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us; we therefore recommend that you send via a secure delivery method and retain proof of postage. We will give you a refund within 14 days of us receiving the items; please note that shipping fees and the original handling fee will not be refunded. All costs incurred in the returning of the box will be at the customer's expense.
Shipping and Handling fees
We offer free shipping for all boxes unless otherwise stated
This policy does not affect your statutory rights.